ALL SALES ARE FINAL. Astravastra does not offer returns or refunds. Only size exchanges are permitted within 10 days of delivery, subject to product availability and the conditions outlined below.
Exchange Policy
-
At Astravastra, we are committed to delivering premium-quality products to our customers. As all products undergo strict quality checks before dispatch, we do not offer returns or refunds once an order has been delivered.
-
Size Exchange Only
We offer exchanges only in the case of size-related issues, subject to the following conditions:
Size exchange requests must be submitted within 10 days of delivery.
-- Exchanges are subject to product availability.
-- Customers are responsible for selecting the correct size before placing an order.
-- Only one size exchange per item/order will be permitted.
Exchange Conditions
To be eligible for a size exchange, the product must:
-
Be unused and unworn
-
Be unwashed
-
Have all original tags attached
-
Be returned in its original packaging
-
Be free from stains, odors, damage, or alterations
Astravastra reserves the right to reject any exchange request if the product does not meet the above conditions.
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
A complete and uninterrupted unboxing video is mandatory and must clearly show:
-
The sealed package before opening
-
The shipping label
-
The complete unboxing process
-
The condition of the product upon receipt
Requests submitted without an unboxing video may not be considered.
Please include:
-
Order ID
-
Unboxing video
-
Clear photographs of the product
-
Description of the issue
Email: astraclothing01@gmail.com
Astravastra reserves the right to review all evidence and determine the appropriate resolution, including replacement of the item where applicable.
No Returns & No Refunds
Returns are not accepted for any reason, including change of mind, dislike of the product, or incorrect size selection.
Refunds are not offered once an order has been placed and processed.
Approved cases involving damaged, defective, or incorrect products may be eligible for a replacement at Astravastra's discretion.
Shipping Policy
Order Processing
All orders are processed within 3–5 business days. Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high order volume, processing and shipping times may be extended.
Delivery Delays
Delivery times may occasionally be affected by courier delays, weather conditions, public holidays, or other circumstances beyond our control.
Damaged Shipments
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at:
astraclothing01@gmail.com
Please include your Order ID, photographs of the package and product, and the required unboxing video.
Contact Us
For any questions regarding shipping, exchanges, or order-related concerns, contact:
astraclothing01@gmail.com